|
Unified Communications
How iLinc fits
with your unified communication
strategy?
In case you're
wondering if iLinc is a unified
communications provider, the short
answer is no. However it is clear
that iLinc web conferencing and
collaboration is an integral
component of this approach to
enabling business through better
communication technology.
According to Wikipedia's definition, Unified Communications is "an
industry term used to describe all
forms of call and
multimedia/cross-media
message-management functions
controlled by an individual user for
both business and social purposes."
If you're thinking that is a bit
confusing, you're not alone. Several
of our planet's largest companies
offer differing approaches and
opinions as to what unified
communications is to them.
In its simplest form, unified
communications enables people to
communicate with one another in
real-time via multiple device types
(telephone, mobile device, computer,
etc.) and multiple types of
communication (voice, video, chat,
messaging, etc.). Along with
presence technologies, unified
communications can provide a variety
of ways for anyone to communicate
with you at any time, wherever you
are in the world.
How iLinc fits
in — Formal vs. Informal
Communication
Just a few years
ago, unified communications was a
new visionary approach to allow
people to move at the speed of
business. Since the beginning, these
technologies have been designed to
enable "informal" communications so
individuals could easily connect
with others to enable efficient
collaboration. When you consider web
conferencing, the value proposition
is extremely similar. Online meetings and support sessions are relatively
"informal" communications, for
example.
However, products like iLinc also
enable more "formal" communications
like webinars and virtual classroom sessions.
Unlike ad-hoc, conversational
collaboration, these are typically
well-planned, scheduled "events"
where the leader has a
responsibility to proactively
"engage" the audience and is
motivated to learn how to present
via this new medium.
Similar to UC, web conferencing
continues to revolutionize processes
in virtually every organization.
Guide to
Choosing a Web Conferencing Partner
While some UC
vendors have already acquired a web
conferencing technology, many
continue to consider how to address
this part of their offering.
Building a technology like this has
proven to be complicated, expensive
and time consuming, yet the amount
of vendors capable of being truly
"partner-friendly" is scant. Here
are some suggestions that might help
those of you looking to understand
what we think are essential from a
partner perspective:
- Must truly be
a scalable enterprise solution
- Hosting in
99.999% data center
- On-premise
solution
- Overall user
experience must be fantastic
- Easy to use
- Approach with
video
- Simplicity of
audio integration
- Well-documented suite of Web
Services
- Quantity and
quality
- Modern
approach (SOAP, REST, et al.)
- Documentation,
WSDL, etc.
- Experience
integrating with audio, not just
LMS
| Give your online
business meetings the same, if not
better, experience of a face-to-face
meeting. |
 |
|
